Vodafone Holiday Frequently Asked Questions
How does the Vodafone Holiday works?
This includes 300 minutes, 300 SMS and 2 GB of Internet each month (VOIP Open, 4G and Tethering) that you can use within Italy or calling/texting to countries included in the promotion (see the list of countries in the details page).
How much does the Vodafone Holiday costs for me?
Where can I see how many minutes/SMS/GB do I have left from my promotion?
What happen if I have no more credit on my SIM card?
I activated Vodafone Holiday but I can not call, send SMS and use the 2 GB. Why?
If you finished the credit on your SIM card you will be not able to use the promotion Vodafone Holiday as far as you recharge.To top up go the homepage or visit one of our stores.
What happens if I use more than 300 minutes in a month?
Calls versus those countries that are not included in the promotion will be charged as provided in the SIM basic plan (Vodafone 15). For more information about My Country go the next question “How does My Country works?”
How does My Country works?
What happens if I send more than 300 text messages in a month?
What happens if I finish the 2GB included in Vodafone Holiday?
Can I also add extra minutes/SMS/internet to my promotion?
I just received a messages that they charged 4 euros of internet usage. Why?
For Android and Windows Phone smartphones, enter: mobile.vodafone.it, for iPhones, enter: iphone.vodafone.it; if you finished the GB included in the promotion you can buy extra 1 or 2 GB of internet: call the Customer Service at the free number 190 or visit one of our stores to buy the extra GB.
I just activated the Vodafone Holiday and they charged me 29 euros, but I paid 30 euro in the Vodafone Store. Why?
Can I call the Customer Care and talk to someone in English?
I received an SMS informing me that Smart Passport is active on my SIM. What does it mean?