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Vodafone Holiday Frequently Asked Questions

 

How does the Vodafone Holiday works?

 
The promotion Vodafone Holiday has a activation cost of 29 euros per month.
This includes 300 minutes, 300 SMS and 2 GB of Internet each month (VOIP Open, 4G and Tethering) that you can use within Italy or calling/texting to countries included in the promotion (see the list of countries in the details page).

 

How much does the Vodafone Holiday costs for me?

 
The promotion Vodafone Holiday has a monthly fee of 29 euros per month.

 

Where can I see how many minutes/SMS/GB do I have left from my promotion?

 
If you want to know how many minutes, SMS and GB you have left go voda.it/holiday or visit one of our stores.

 

What happen if I have no more credit on my SIM card?

 
If you finished the credit on your SIM card you will be not able to use the promotion Vodafone Holiday as far as you recharge. To top up the homepage or visit one of our stores.

 

I activated Vodafone Holiday but I can not call, send SMS and use the 2 GB. Why?

 
Please check the credit of your SIM card: go to voda.it/holiday or visit one of our stores.
If you finished the credit on your SIM card you will be not able to use the promotion Vodafone Holiday as far as you recharge.To top up go the homepage or visit one of our stores.

 

What happens if I use more than 300 minutes in a month?

 
Once the minutes included in the promotion are finished, you will be charged according to the “My Country” promotion (you can start to use the new tariff even within a call).
Calls versus those countries that are not included in the promotion will be charged as provided in the SIM basic plan (Vodafone 15). For more information about My Country go the next question “How does My Country works?”

 

How does My Country works?

 
With My Country you can call your country from 1 cent/min. You can call also all the Italian mobile and landlines at 1 cent/min. The set up fee is 19 cent. If you have Vodafone Holiday active on your SIM you have also MY Country for free! If you want to know the tariff versus you country, visit the detail page of this website.

 

What happens if I send more than 300 text messages in a month?

 
The extra text messages will cost as provided in the SIM basic plan (Vodafone 15).

 

What happens if I finish the 2GB included in Vodafone Holiday?

 
Once the 2GB included is finished you can purchase extra GB at the cost of 5 or 10 euros (1 GB or 2GB in 4G).

 

Can I also add extra minutes/SMS/internet to my promotion? 

 
Yes, you can add 1 or 2 GB. In order to add data call the Customer Service at the free number 190 or visit one of our stores.

 

I just received a messages that they charged 4 euros of internet usage. Why? 

 
You were charged for a daily internet usage. Check the APN settings on your mobile.
For Android and Windows Phone smartphones, enter: mobile.vodafone.it, for iPhones, enter: iphone.vodafone.it; if you finished the GB included in the promotion you can buy extra 1 or 2 GB of internet: call the Customer Service at the free number 190 or visit one of our stores to buy the extra GB.

 

I just activated the Vodafone Holiday and they charged me 29 euros, but I paid 30 euro in the Vodafone Store. Why?

 
You were charged only 29 euros for the promotion. You have 1 extra euro of traffic that you can use as you prefer.

 

Can I call the Customer Care and talk to someone in English?

 
Yes, you can call 190 for free. An operator will help you in English.

 

I received an SMS informing me that Smart Passport is active on my SIM. What does it mean?

 
The service Smart Passport is completely free for you. You can use Smart Passport outside Italy: you have 50 minutes, 50 SMS and unlimited internet for 3 euros per day in Europe!