Theft and Loss

What shall I do if my mobile get lost or stolen?

• The first thing to do is call the Customer Service toll free number and ask for the immediate suspension of your SIM card. Consumer customers must dial 190; business customers must dial 42323 if calling from a mobile phone or 800.227755 if calling from a landline.
• Go to your local authority (the Police) and report the accident. Alternatively, you may make a self-declaration reporting the loss or theft.
• To block your phone, send a copy of the Policereport or of the self-declaration to IMEI's fax toll free number (800.034651);
• To get a new SIM card, consumer customers should go to a Vodafone Store with a copy of the Policereport or of the self-declaration and a valid ID. You may keep the same phone number, retrieve your credit and, if enrolled in Vodafone One, retrieve all of your points.

What shall I do if I find my SIM card?

Should you find your SIM card after having already blocked it, call the Customer Service toll free number: consumer customers must dial 190; business customers must dial 42323 if calling from a mobile phone or 800.227755 if calling from a landline.

What shall I do if i find my mobile phone?

If you have already reported the loss or theft of your mobile phone to the local authorities, go back and ask them to withdraw the report. If you have already written out a self-declaration, compile a recovery self-declaration form. Fax a copy to the 800.034651 toll free number. Make sure that the block reference number given to you by IMEI is indicated on both the Police report and the self-declaration.