Italian Services

Kasko Technical Assistance

Your faulty or damaged mobile phone and/or SIM card will be repaired or replaced within 3 days1 of delivery to an Authorized Vodafone Dealer. The no-time-limit contract2 can be underwritten at the time of purchase of a new mobile phone.

Pros

  • Coverage of functional faults or accidental damages3;
  • Free SMS or e-mail Alert service informing you when your mobile or SIM card is ready;
  • Free courtesy mobile phone (when available) to use until your phone is fixed;
  • Opportunity of extending the contract to family members or business partners (this option is also available to Prepaying SIM card users);
  • Business customers with more than 10 SIM cards can ask for standard or home-delivery assistance by dialling the 42323 toll free number from a mobile phone or the 800227755 toll free number from a landline.

How much

Kasko subscribers are subject to a monthly charge of 5 euros (plus tax) directly charged to the Telephone Bill.

NOTES:

(1)

Workdays only; weekends and national holidays excluded.

(2)

The minimum life of the contract is 12 months. Should the underwriter decide to back out of the contract before expiry of the 12 months, he/she must nonetheless pay an amount equivalent to the sum of each remaining mandatory month. Once the first 12 months have passed, the underwriter can freely back out of the contract at any time by sending a written request 60 days in advance.

(3)

Please refer to the terms of contract given to you at the time of underwriting.

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